Frequently Asked Questions

  • Chevron down Are reservations required?
    • Yes, advance reservations are required for all tours. Preferably at least 24 hours in advance.
    • Please view the participant requirements prior to arriving at the zipline so that you are dressed appropriately and meet weight and age limits.
    • Please reserve online and complete the liability waiver during your booking process.
  • Chevron down How long is the tour and how physical will the tour be?
    • The tour takes about 2 hours from the time you put on your gear until the time you return to the starting point.
    • There is about 15-20 minutes of walking on the tour. This walk provides you with stunning views of the Sacred Valleys and is so worth it!
    • During all parts of the tour the group stays together.
  • Chevron down How large are the groups?
  • We have a minimum of 1 and maximum of 12 plus your two guides on each tour.

  • Chevron down What happens if I have booked and paid for my tour and it’s raining that day?
    • Our tours operate rain or shine.
    • Only in severe weather will we close the park (severe wind, rain, lightening). An option to reschedule, based on availability will be offered or a full refund will be provided.
  • Chevron down Is the tour safe?
    • Absolutely! We adhere to international adventure course standards and our professional guides are trained to international standards.
    • Equipment and course inspections are conducted daily to ensure a safe operation.
  • Chevron down Is there a place for me to leave a small backpack or valuables while on the tour?
  • Yes, we have a place to leave your belongings which will be guarded by our staff.

  • Chevron down Is it easy to get to the Puma Path Zipline?
    • We are only 10 minutes outside Ollantaytambo in the community of Rumira.
    • Please note that there is no public transportation.
    • We recommend taking a taxi or purchasing our hotel transportation package if you are staying in the Ollantaytambo – Urubamba area.

    Click here for more information on how to get to Puma Path Zipline.

  • Chevron down How early do I need to arrive for my zipline tour?
  • Please arrive at least 20 minutes prior. You will complete the check-in and enjoy the beautiful scenery. We also have a toilet and you can leave your backpack or items with our staff.

  • Chevron down Is there parking?
  • There is limited parking on the mountainside.

  • Chevron down Please review - General Safety & Participation rules
  • Prior to arriving please review this document.

    General-Rules-and-Policies

     

     

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